Civil Rights Concern (CRC) has developed a Grievance Redress Mechanism (GRM) dashboard targeted at addressing taxpayers’ complaints arising from revenue collection in Anambra state.

Executive Director, Okey Onyeka disclosed this in an engagement with stakeholders themed, “Strengthening fiscal justice for gender equality and tax accountability: ensuring that public resources are raised and spent responsibly, transparently and equitably in Anambra.”

He said the meeting centered on the GRM in tax justice administration would discuss the existing framework in revenue generation and taxpayers’ challenges.

Expressing concerns over abusive, aggressive and violent approaches of revenue collectors towards taxpayers, Onyeka said such practices were part of issues the dashboard is expected to address. “There was an assessment of how revenue collection and interest mechanisms work in the state.”

While discussing that report, Anambra scored over 60 percent.

“Although that is not a bad score, but there are so many gaps to address in terms of efficiency, effectiveness, timing, how citizens’ complaints are addressed and other parameters.

“At the end of each quarter, the government is expected to look at the dashboard and see if the issues raised have been properly responded to in terms of timing and efficiency.” (The Nation)