The Joint Admissions and Matriculation Board has introduced a process allowing candidates who have lost access to their registered GSM numbers or email addresses to update their details on the JAMB portal.

The examination body announced the development in a video posted on its X handle on Wednesday, explaining the steps candidates must follow to access the service.

The update follows complaints from candidates who said they couldn’t change their registered phone numbers or email addresses, leaving some unable to receive result alerts on their phones or log into their JAMB profiles using their email addresses.

“Candidates who lost their SIM card can now swap it with a new one. And those who also lost access to their email addresses on the JAMB portal can now change to a new one,” the board said.

How to change phone number, email on JAMB portal

JAMB said candidates who have lost access to their registered SIM cards or email addresses should follow these steps:

1. Get a court affidavit

Affected candidates should visit a High Court and obtain an affidavit to support their request for a SIM swap or email change.

2. Log into JAMB e-Facility

After obtaining the affidavit, candidates should log into their JAMB e-Facility profile.

3. Select ‘Penalties’

On the e-Facility menu, select “Penalties.”

4. Select SIM Swap/Email Change

Under the Penalties menu, select “SIM Swap/Email Change Penalty Payment.”

5. Pay the prescribed fee

Candidates should then pay the prescribed fee for the service through the portal.

6. Visit a JAMB office

After making the payment, candidates should proceed to the nearest designated JAMB office to complete the process.

JAMB said the service is available only at designated JAMB PTC/PRC Centres.

7. Provide your profile code and existing GSM number

Candidates will be required to provide their profile code and existing GSM number at the JAMB office.

8. Complete biometric verification

The affected candidate will undergo biometric verification as part of the process.

9. Upload the court affidavit

JAMB said the scanned copy of the court affidavit will also be uploaded to complete the process.

Who can use the service?

JAMB said the service is for candidates who have genuine cases of lost access to their registered GSM numbers or email addresses.

The board said the service can be accessed only once, meaning candidates should ensure that the information they provide during the process is accurate. (The PUNCH)