The Enugu Electricity Distribution PLC (EEDC) at the 3rd Enugu Social Media Hangout, organised by Coal City Connect in Enugu over the weekend, clinched an award as the “Best Customer Service Handle”.

This is following an online poll organised by the firm where EEDC came out tops among four other organisations (@xendng, @enugudisco, @okikefoods and @Stansbaby).

The event, which took place at the Garden Atlantis Hotel, Independence Layout, Enugu, had in attendance participants from across the South East, ranging from social media influencers, entrepreneurs, corporate organisations, media operatives/outfits and the Nigerian Police.

Receiving the award on behalf of EEDC, the Head of Communications, Mr. Emeka Ezeh, appreciated Coal City Connect for organising the event and at the same time thanked the customers that made out time to vote for them, and went on to dedicate the award to them.

“We thank Coal City Connect for this recognition and equally thank our customers, who are the main reason we are in business, we dedicate this award to them,” he said.

While explaining how the organisation has leveraged the various social media handles in the course of its engagement with customers and stakeholders, Ezeh took time to educate customers on electricity distribution, operations, challenges and also the ongoing Meter Asset Provider (MAP) metering scheme.

He added that the social media has been quite helpful as it is the fastest means of disseminating information and getting feedback from the customers.

Guests at the event had the opportunity to ask questions regarding electricity supply and these were addressed by Mr. Ezeh.

EEDC has been consistent at the social media hangouts, having participated actively in the 1st and 2nd Social Media Hangouts organised by Coal City Connect.

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