Nigeria’s telecoms giant Globacom has reiterated its commitment to ensuring that Nigerians are not left behind in the march to a digitalised world, hence the need to digitalise major services that could improve living standard in this unfolding era of Artificial Intelligence (AI) and the march towards Fourth Industrial Revolution.

Sanjip Roy, Group Chief Technical Director of Globacom’s said that by enthroning Artificial Intelligence Service - AI-led services, the company is set to completely change customers’ experiences.

Roy said the solution named ‘Glo TITI’ is highly interactive and engaging and will assist customers to get information about data plans, prepaid plans, postpaid plans and Value Added Service (VAS), adding that it will also provide necessary information about data plans, prepaid plans, postpaid plans and VAS.

He further explained that the AI platform is equally geared towards broadening general and specific issues as balance enquiry/Value Added Service (VAS), as well as respond to customers’ enquiries 24/7 without any human interface.

“The Glo AI platform, which will be the first in the telecoms sector would enable conversation in English and Pidgin through voice and text,” he stated.

Glo TITI, according to the firm was said to have been conceptualised to also help subscribers on the network address issues like balance enquiry and customer care assistance, which will be available on voice and text.

Another unique thing about what the company has described as ‘next generation customer experience’ is the fact that conversations can be in English and Pidgin-English to assist subscribers.

With Globacom controlling 26.3 per cent of Nigeria’s telecoms market and servicing 45.6 million subscribers out of the 174 million active subscribers in the country, and to show that it is ready for the AI revolution, Roy said over 2,000 generators, and 6,000 new batteries had been swapped for better power availability for the network. He also stated that about 1,000 kilometres of fibre have been rechanneled to the ongoing road constructions across the country.

Globacom, which turned 15, last August, also introduced other products that would excite its teeming subscribers. These are the Glo Drive and Glo Call Connect Services.

While Glo Drive addresses problems subscribers face with storing their data by offering limitless storage capacity in the cloud, Glo Call Connect helps subscribers stay connected all the time even if the subscriber’s phone is switched off, has zero balance, or is out of coverage area.

There is also the Glo World Connect, which ensures that business executives stay connected to their offices anywhere in the world by offering them the most affordable roaming data in 60 countries with over 6.4 million wifi hotspots worldwide. The company has disclosed that the infrastructure will be available in all world airports.

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