The 2016 World Consumer Right Day will provide a platform for stakeholders in the financial services industry to engage customers on the need to strengthen ties and explain reasons behind alleged excessive charges.

The symposium, scheduled to hold on Tuesday, March 15, 2016 at the White House Hotel, GRA, Ikeja, Lagos, is organised by Brand Journalists’ Association of Nigeria (BJAN).

This is contained in a statement signed by the association’s president, Mr Goddie Ofose, made available to News Express. It noted that the seminar is BJAN’s contribution to join the global community in deepening discussions on issues affecting customers and consumers, with particular focus on the relationship between banks in Nigeria and their customers.

The statement disclosed that the chairman, TPT International, Mr Adetokunbo Modupe, a communication practitioner/public relations expert, will deliver the key-note address titled ‘Banking in Nigeria: Developments and Customers Challenges.’ It added that symposium will feature representatives of the United Bank for Africa (UBA), Central Bank of Nigeria (CBN), Consumer Protection Council (CPC), Zenith Bank, Guaranty Trust Bank (GTBank), Union Bank of Nigeria and Consumer Advocacy Foundation of Nigeria (CAFON).

“The symposium will also attract major stakeholders in finance, marketing communication industry, fast-moving consumer goods, telecoms, aviation, and others. The Consumers Right Day is an annual global event designed to beam the searchlight on issues affecting consumers globally and fashion out ways to tackle it with innovative solutions; reawaken stakeholders across the sectors that they have a duty to protect consumers and customers in the country. As journalists, our role is to educate, inform and entertain the masses and also to set agenda.”

The symposium is 4th in the series hosted by BJAN. “It has become an annual gathering of stakeholders in the marketing communication industry in Nigeria to discuss way forward to tackle consumers’ plight.”

•Photo shows BJAN President, Goddie Ofose.

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